Last updated: 19 August 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and KTH Projects (Pty) Ltd t/a KTH-Tech (Registration No. 2025/627290/07), operating the SENTRIX™ platform (“Company”, “we”, “us”, “our”). By accessing or using the SENTRIX platform, you agree to be bound by these Terms in full. If you do not agree, you must not access or use the Platform.
You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or the entity you represent. If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation.
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials. You are liable for all activities that occur under your account, whether or not authorised by you. You must notify us immediately at [email protected] of any unauthorised access or suspected security breach.
You may grant access to Authorised Users under your Subscription. You are responsible for ensuring all Authorised Users comply with these Terms. You must promptly remove access for any Authorised User who is no longer entitled to use the Platform (e.g., upon termination of employment).
The Platform provides the following services, subject to the Subscription plan selected:
You may use the Platform solely for legitimate project and programme management, governance, and reporting purposes within your organisation or on behalf of your clients.
You agree not to:
We reserve the right to suspend or terminate your access immediately, without prior notice, for any violation of this Acceptable Use Policy. Suspension does not relieve you of any payment obligations for the remainder of your billing period.
The Platform, including its design, code, AI models, algorithms, Project Fingerprint™ methodology, benchmark database, user interface, branding, and documentation, is the intellectual property of KTH Projects (Pty) Ltd. SENTRIX™ and Project Fingerprint™ are trademarks of KTH Projects (Pty) Ltd. All rights not expressly granted are reserved.
You retain all ownership rights to your Project Data. By using the Platform, you grant us a limited, non-exclusive, worldwide licence to process your Project Data solely to provide and improve the services. This licence terminates when your Subscription ends and your data is deleted.
Anonymised, aggregated patterns derived from your project usage may be incorporated into the Project Fingerprint™ benchmark database to improve matching accuracy for all users. No individually identifiable project data, personal information, or Confidential Information is included in these contributions. You may opt out of benchmark contributions by contacting [email protected].
If you provide suggestions, ideas, or feedback about the Platform, you grant us a royalty-free, perpetual, irrevocable licence to use, modify, and incorporate that feedback into our products without obligation to you.
AI Outputs are generated algorithmically using machine learning models trained on the Project Fingerprint™ benchmark database of 100,000+ project profiles. AI Outputs are intended as decision-support tools to assist human decision-making — they are not, and should not be treated as, definitive professional advice (legal, financial, engineering, or otherwise).
While we strive for accuracy and continuously improve our models, AI predictions, risk assessments, benchmark comparisons, and recommendations may not always be correct, complete, or applicable to your specific circumstances. Past project patterns do not guarantee future outcomes.
All critical escalations, notifications, and risk alerts generated by the Platform require human review and approval before action is taken. The Platform is designed with a human-in-the-loop architecture. You are ultimately responsible for all decisions made based on AI Outputs.
AI Outputs do not constitute professional advice (including but not limited to legal, financial, engineering, architectural, or regulatory advice). You should consult qualified professionals before making significant business decisions, even when supported by AI Outputs.
Each party agrees to maintain the confidentiality of the other party’s Confidential Information and to use it only for the purpose of performing obligations under these Terms. Neither party shall disclose Confidential Information to third parties without prior written consent, except to employees, contractors, or advisors who need access and are bound by equivalent confidentiality obligations.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the disclosing party is given reasonable notice where legally permitted.
Confidentiality obligations survive termination of these Terms for a period of 5 (five) years.
Where we process personal information on your behalf, we act as an “Operator” (as defined in POPIA) and you act as the “Responsible Party”. We will process personal information only on your documented instructions and in accordance with our Privacy Policy.
All Project Data is hosted on Microsoft Azure infrastructure within the South Africa North region (Johannesburg). No Project Data is transferred outside the Republic of South Africa unless you explicitly configure cross-border integrations, in which case you are responsible for ensuring compliance with POPIA Chapter 9 (trans-border information flows).
We may engage sub-processors to assist in providing the services. A current list of sub-processors is available upon request. We will notify you of any material changes to sub-processors and you may object to a new sub-processor by providing written notice within 14 days.
In the event of a security compromise affecting your personal information, we will notify you and the Information Regulator of South Africa as required under Section 22 of POPIA, without unreasonable delay and in any event within 72 hours of becoming aware of the breach.
Subscription fees are as published on our pricing page. All prices are quoted in South African Rand (ZAR) and exclude Value Added Tax (VAT) at the prevailing rate (currently 15%) unless explicitly stated otherwise.
Payment is due in advance for the selected billing period (monthly or annual). Annual subscriptions are billed at the start of the subscription year. We accept payment via bank transfer (EFT), credit card, and debit order. Invoices are issued electronically and are payable within 30 days of invoice date for enterprise clients on approved credit terms.
Overdue amounts accrue interest at the rate prescribed by the National Credit Act or 2% per month, whichever is lower. We reserve the right to suspend your access after 14 days of non-payment, following a written notice. Suspension does not relieve your payment obligations.
We reserve the right to adjust pricing with not less than 30 days’ written notice. Price changes will not apply to the current billing period. Annual subscribers are protected from mid-term increases.
Monthly subscriptions: No refunds for partial months. Annual subscriptions: Pro-rata refund for unused months if cancelled within the first 90 days, subject to a 10% early termination fee. Enterprise contracts: As per the individual Master Services Agreement.
We may offer free trial or demo access to the Platform. Trial access is subject to these Terms. Trial features may be limited. We reserve the right to terminate trial access at any time. No payment information is required for trial access unless otherwise stated. Data entered during trial will be retained for 30 days after trial expiry, after which it is permanently deleted.
We target 99.9% monthly uptime for the Platform, measured on a calendar month basis. “Uptime” means the Platform is accessible and materially functional. Scheduled maintenance windows (communicated at least 48 hours in advance) are excluded from uptime calculations.
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.9% | 5% of monthly fee |
| 95.0% – 98.9% | 10% of monthly fee |
| Below 95.0% | 25% of monthly fee |
SLA credits must be requested within 30 days of the incident. Credits are applied to your next billing cycle and do not exceed 25% of the monthly fee. Credits are the sole and exclusive remedy for downtime.
The SLA does not apply to: (a) force majeure events; (b) third-party service failures (including Microsoft Azure outages, Eskom load-shedding, or ISP failures); (c) actions or omissions by you or your Authorised Users; (d) features labelled as “Beta” or “Preview”.
Support is available via email at [email protected] and through the in-platform support chat during business hours (08:00 – 17:00 SAST, Monday to Friday, excluding South African public holidays).
| Severity | Description | Target Response | Target Resolution |
|---|---|---|---|
| Critical (P1) | Platform completely unavailable | 1 hour | 4 hours |
| High (P2) | Major feature impaired | 4 hours | 1 business day |
| Medium (P3) | Minor feature impaired | 1 business day | 5 business days |
| Low (P4) | General query or enhancement | 2 business days | Best effort |
Enterprise subscribers receive dedicated account management, 24/7 P1 support, and quarterly business reviews. Enterprise support terms are defined in individual Master Services Agreements.
You may terminate your Subscription by providing 30 days’ written notice to [email protected]. Termination takes effect at the end of the current billing period.
We may suspend or terminate your account: (a) immediately for material breach of these Terms; (b) immediately for non-payment exceeding 30 days; (c) with 30 days’ notice for any other reason. We will provide a written explanation for any termination.
Upon termination: (a) your access to the Platform will cease; (b) your Project Data will be available for export for 90 days; (c) after 90 days, Project Data will be permanently and irreversibly deleted from our systems and backups; (d) all outstanding fees become immediately due and payable.
Sections 5 (Intellectual Property), 6 (AI Disclaimer), 7 (Confidentiality), 14 (Limitation of Liability), 15 (Indemnification), and 16 (Governing Law) survive termination.
To the maximum extent permitted by South African law, KTH Projects (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or costs of procurement of substitute services, arising from or related to your use of the Platform.
Our total aggregate liability under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable South African law, including the Consumer Protection Act (CPA) where applicable.
You agree to indemnify, defend, and hold harmless KTH Projects (Pty) Ltd, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law; (d) your Project Data or your processing of personal information through the Platform.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act (ECTA), the Consumer Protection Act (CPA) where applicable, and the Protection of Personal Information Act (POPIA). Where the User is located in the European Economic Area or the United Kingdom, nothing in these Terms shall be construed as overriding mandatory consumer protection rights under EU or UK law, including the GDPR, the UK Data Protection Act 2018, and the EU Consumer Rights Directive (2011/83/EU).
Before initiating legal proceedings, the parties agree to attempt to resolve any dispute through good-faith mediation conducted under the rules of the Arbitration Foundation of Southern Africa (AFSA), or a mutually agreed mediator, within 30 days of written notice of the dispute.
If mediation fails, any dispute shall be subject to the exclusive jurisdiction of the High Court of South Africa, Gauteng Division (Johannesburg), or the Magistrate’s Court having jurisdiction, as appropriate.
Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to: natural disasters, acts of government, pandemic, epidemic, war, terrorism, civil unrest, utility failures (including load-shedding), internet outages, cyberattacks, labour disputes, or failure of third-party services. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.
You agree to comply with all applicable South African and international export control laws and sanctions regulations. You represent that you are not located in, or a national of, any country subject to comprehensive sanctions, and that you will not provide access to the Platform to any sanctioned person or entity.
We may update these Terms from time to time. Material changes will be communicated via email to the account administrator and/or through in-platform notification at least 30 days before taking effect. Continued use of the Platform after changes constitutes acceptance. If you do not agree with the updated Terms, you must stop using the Platform and cancel your Subscription before the effective date.
These Terms, together with the Privacy Policy, any applicable Master Services Agreement, and any order forms, constitute the entire agreement between you and KTH Projects (Pty) Ltd regarding the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets.
All notices under these Terms shall be in writing and sent to the email addresses associated with the respective accounts. Notices to us should be sent to [email protected].
For questions about these Terms, contact us at:
KTH Projects (Pty) Ltd t/a KTH-Tech
Registration No. 2025/627290/07
Email: [email protected]
Legal: [email protected]
Johannesburg, Gauteng, South Africa